Refund policy

Return Policy

Our items are made to order at the time the order is placed. This means that certain conditions apply.

If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are accepted only if the item arrives damaged (print aesthetic or damaged item).


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom-made to order. We do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.

You can always contact us for any return questions at support@lovedandawakened.com.
After contacting us, we will walk you through the steps to ship the item back to us.


Exchanges

With this business model, each item is specifically crafted for you at the time of purchase. Therefore, we cannot exchange items for improper sizing. Please reach out if you are unsure about the size to purchase and we will be happy to give you guidance! 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your approved return, please contact us at support@lovedandawakened.com.